Half-Life: Day One
Version 1.0
Readme File
8/26/98

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About This Document: 

This document contains last-minute information about Half-Life: Day One and other information about the program not found in the Help Files.  This README file includes information that pertains to general problems and questions you may have concerning the game or your computer. Should you experience any problems with Half-Life: Day One, please refer to this file for addition help on answering questions about the game and solving technical difficulties.

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		    	TABLE OF CONTENTS

		  I.	MINIMUM REQUIREMENTS
		 II.	GENERAL TECHNICAL ISSUES
		III.	GENERAL GAME ISSUES
		 IV.    CONTACTING SIERRA
	               



I. MINIMUM REQUIREMENTS
-----------------------
Windows® 95, Windows 98 or Windows NT 4.0
Pentium 133+, 16 MB RAM
SVGA, High Color (16-bit)
2x CD-ROM Drive
Win-Compatible Soundcard
Mouse, Keyboard


II. GENERAL TECHNICAL ISSUES
----------------------------
Always have the most current version of DirectX installed on your computer.  As of this CD's ship date DirectX 6 is the most current version.  It is included on the CD in the 'DirectX' folder. Always make sure you have the newest drivers for all of your hardware installed on your computer.  Many hardware manufacturers are developing OpenGL drivers for their graphics accelerator cards.  Please make sure you check on your card's manufacturer website for their latest drivers.

III. GENERAL GAME ISSUES
------------------------

IV.  CONTACTING SIERRA
=======================

A) Customer Service, Support, and Sales
B) Technical Support
C) Legal Information


A) Customer Service, Support, and Sales
----------------------------------
United States	

U.S.A. Sales Phone: (800) 757-7707
International Sales:  (425) 746-5771 
Hours: Monday-Saturday 7AM to 11 PM CST,
Sundays 8 AM to 9PM CST 
FAX: (402) 393-3224	
	
Sierra Direct				
7100 W. Center Rd			
STE 301				
Omaha, NE  68106			

United Kingdom

Cendant Software International Limited	
Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax:   (0118) 987-5603
Disk/CD replacements in the U.K. are £6.00,
or £7.00 outside the UK. Add "ATTN.: Returns."

2 Beacontree Plaza,			
Gillette Way,				
Reading, Berkshire			
RG2 0BS United Kingdom		


France

Cendant Software International Limited
Phone: (01) 46-01-46-50
Lundi au Vendredi de 9h à 19h 
Fax: (01) 46-30-00-65

Parc Tertiaire de Meudon		
Immeuble "Le Newton"		
25 rue Jeanne Braconnier 		
92366 Meudon La Forêt Cedex
France


Germany

Cendant Software International Limited 	
Tel: (0) 6103-99-40-40
Montag bis Freitag von 9h - 19Uhr
Fax: (0) 6103-99-40-35

Robert-Bosh-Str. 32			
D-63303 Dreieich			
Germany


On-Line Sales
CompuServe United Kingdom:GO UKSIERRA
CompuServe France:	  GO FRSIERRA
CompuServe Germany:  	  GO DESIERRA
Internet USA:		  http://www.sierra.com
Internet United Kingdom:  http://www.sierra-online.co.uk
Internet France:  	  http://www.sierra.fr
Internet Germany:	  http://www.sierra.de

THE SIERRA NO-RISK GUARANTEE
The Promise: We want you to be happy with every Sierra product you purchase from us. Period. If for any reason you're unhappy with the product, return it within 30 days for an exchange or a full refund...EVEN IF YOU BOUGHT IT RETAIL. (Hardware ordered direct must be returned within ten days.)  Please send back your product, signature required if mailing via US Postal Service.

The Only Catch: You've got to tell us why you don't like the game. Otherwise, we'll never get any better. Send it back to us and we promise we will make things right. (If you bought it at a retail outlet, please send your original sales receipt.)

* Returns valid in North America only.

Disk and or Manual Replacement:		

Product Returns:
Sierra On-Line Returns
4100 West 190th Street
Torrance, CA  90504

Sierra On-Line Fulfillment	
4100 West 190th Street		
Torrance, CA  90504				
		
NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days.  After 90 days please include a $10 handling fee along with Disk / CD #1.  For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1.  Payment should be made at the time of your request.  Sorry, no credit cards.	

* Returns to this address valid in North America only.


B) TECHNICAL SUPPORT
-------------------------
North America

Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site.

Sierra On-Line				
Technical Support
P.O. Box 85006			
Bellevue, WA 98015-8506	

Main: (425) 644-4343
Monday-Friday, 10:00 a.m.- 6:45 p.m.  PST 
Fax:   (425) 644-7697

http://www.sierra.com
support@sierra.com


United Kingdom

Cendant Software International Limited offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites.

Cendant Software International Limited	
2 Beacontree Plaza,			
Gillette Way,				
Reading, Berkshire			
RG2 0BS United Kingdom	

Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax:   (0118) 987-5603

http://www.sierra-online.co.uk


France

Cendant Software International Limited
Parc Tertiaire de Meudon		
Immeuble "Le Newton"		 
25 rue Jeanne Braconnier		
92366 Meudon La Forêt Cedex	
France

Téléphone: 01-46-01-46-50
Lundi au Vendredi de 9h à 19h
Fax: 01-46-30-00-65

http://www.sierra.fr


Germany

Cendant Software International Limited
Robert-Bosh-Str. 32			
D-63303 Dreieich			
Deutschland				

Tel: (0) 6103-99-40-40
Montag bis Freitag von 9 - 19Uhr
Fax: (0) 6103-99-40-35
Mailbox: (0) 6103-99-40-35

http://www.sierra.de


Spain

Cendant Software International Limited
Avenida de Burgos 9			
1º-OF2					
28036 Madrid
Spain

Teléfono: (01) 383-2623
Lunes a Viernes de 9h30 a 14h y de 15h a 18h30
Fax: (01) 381-2437


Italy

Contattare il vostro distribotore.	


C) Sierra Warranty & Legal Information
-----------------------------------
You are entitled to use this product for your own use, but may not copy, reproduce, translate, publicly perform, display, or reduce to any electronic medium or machine- readable form, reproductions of the software or manual to other parties in any way, nor sell, rent or lease the product to others without prior written permission of Sierra.  You may use one copy of the product on a single computer.  YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE THAN ONE COMPUTER AT THE SAME TIME.

UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL PERFORM AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING, DESCRIPTION, OR REPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR, AGENT, OR EMPLOYEE, SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF THIS WARRANTY.

IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY SHALL BE LIMITED TO THE NINETY (90) DAY DURATION OF THIS LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE OR LIABLE FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


Copyright (1998 Sierra On-Line, Inc.) 










