BETA.TXT   Microsoft Plus! support and bug reporting information

Support Information
===================

Microsoft Plus! will be supported on WINBTU in the following sections:

- Section 16 (MS Plus! Setup/Inet).  This section will handle all
Microsoft Plus! Setup, Desktop Themes, Pinball, and Internet 
Tools questions.
- Section 22 (MS Plus!/W95 Tools).  This section will handle all 
Microsoft Plus! and Windows 95 Disk Tools issues including DriveSpace, 
ScanDisk, Defrag, System Agent, and Compression Agent.
- The Microsoft Network (MSN) components of Microsoft Plus! will be 
supported in the MSN V1.05 Beta forum on The Microsoft Network. 


Emergency Support for Microsoft Plus! (not including MSN 1.05)

If you have an emergency situation, such as facing the loss of data 
or you are unable to start the machine you are using to access 
CompuServe because of a Microsoft Plus! for Windows 95 problem, 
please call the normal Windows 95 emergency support Hotline number.  
If you are able to access the Microsoft Windows 95 CompuServe Forum 
(WINBTU) from a machine, we ask that you request support on the forum.  
All phone assistance is provided on a callback only basis.  

If you have a non-technical problem or question, such as a missing or 
bad diskette or lost Beta Site ID #, please call the following number:

	(206) 936-2382		8 a.m. - 5 p.m. PST weekdays only



Support for Internet Access via MSN 1.05

Support for MSN 1.05 will be provided online on MSN.  To access the 
MSN 1.05 Beta Forum, click the Edit menu, point to Go To, click Other 
Location, and type ROME.  If you are using an account that was 
created previously, you can still get to the support bulletin board 
by using the Go word ROMEBBS.  This bulletin board allows public 
access. The rest of the the MSN 1.05 Beta Forum will be unavailable 
unless you use your account created with MSN 1.05.

If you are unable to connect even using your local non-Internet phone 
number, please call the following emergency voicemail number:

		(206) 936-6947 

Please only use this number if you cannot connect to MSN using either 
type of phone number - all other support issues should be handled 
online. Please leave your name, telephone number, the best time to 
reach you, and a brief but detailed description of the problem you 
are experiencing.


Bug Reporting
=============

All Microsoft Plus! bugs should be reported using the Plusbug tool 
which can be found under the System Tools menu after installing 
Microsoft Plus!.

Plusbugs should be uploaded to the \plus\plusbug directory on the 
PSG server (psg.microsoft.com).